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<title>Shep Hyken - Free Library Land Online - Autobiography</title>
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<description>Shep Hyken - Free Library Land Online - Autobiography</description>
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<title>The Amazement Revolution</title>
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<description><![CDATA[<a class="highslide" href="https://picture.graycity.net/img/shep-hyken/the_amazement_revolution.jpg"><img src="https://picture.graycity.net/img/shep-hyken/the_amazement_revolution_preview.jpg" class="fr-fic fr-dib" title ="The Amazement Revolution" alt ="The Amazement Revolution"/></a><br//>]]></description>
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<pubDate>Sun, 12 Jun 2011 14:12:35 +0300</pubDate>
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<title>Amaze Every Customer Every Time</title>
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<description><![CDATA[<a class="highslide" href="https://picture.graycity.net/img/shep-hyken/amaze_every_customer_every_time.jpg"><img src="https://picture.graycity.net/img/shep-hyken/amaze_every_customer_every_time_preview.jpg" class="fr-fic fr-dib" title ="Amaze Every Customer Every Time" alt ="Amaze Every Customer Every Time"/></a><br//>What are you waiting for? Let the amazement begin!The best of the best know that no matter how great the product or service, getting and keeping customers requires delivering an amazing experience, every single time.In Amaze Every Customer Every Time, customer service expert Shep Hyken offers 52 proven tools and ideas for transforming your company into a seriously customer-focused operation&#8212;with a serious competitive edge.]]></description>
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<pubDate>Tue, 19 Nov 2013 13:14:50 +0200</pubDate>
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